Refund and Cancellation Policy

1. About this Policy

This Refund and Cancellation Policy (“Policy”) explains how you can cancel a paid Mynt plan and when you can get a refund. It applies to every purchase of the Mynt service, including subscription plans, outlet licences, additional outlets, add-ons and AI token packs (each a “Purchase”).

Mynt is operated by Pyvot Consultancy and Analytics Private Limited (“Pyvot”, “Mynt”, “we”, “us” or “our”), with its registered office at 3rd Floor, Unit 303, Arch Square, X2, Block EP & GP, Salt Lake, Sector V, North 24 Parganas, West Bengal 700091, India.

This Policy forms part of, and is read together with, the Mynt Terms and Conditions (the “Terms”). Words defined in the Terms have the same meaning here. If this Policy and the Terms differ on cancellation or refunds, this Policy controls.

Mynt is a business service. It is offered to restaurants, restaurant groups and other businesses for use in their trade, and every Purchase is made for a business purpose.

2. Definitions

• “Website Purchase” means a Purchase paid to us directly: through the checkout on pyvot.in or in the Mynt web app, through a payment link or invoice we send, by UPI, card, net banking or e-mandate processed by our payment gateway Razorpay, or by bank transfer to our account.
• “App Store Purchase” means a Purchase made as an in-app purchase or subscription in the Mynt mobile app and paid to Apple through the Apple App Store or to Google through Google Play.
• “Data Delivery” happens on your account at the earliest of the following:
  1. Mynt successfully imports at least one settlement statement, report or other platform data file for any outlet on your account, whether from a connected mailbox, an upload or any other source;
  2. processed data for any outlet on your account is first made available in the Mynt dashboard, the Mynt app or the Mynt Assistant; or
  3. a Mynt report, export or summary built from your data is first generated, downloaded or sent to you.
  Data Delivery happens whether or not you or anyone on your account has opened, viewed or used the data. Our system records of imports, processing and report generation are conclusive evidence of Data Delivery, except in the case of manifest error.
• “Billing Period” means the period a payment covers, such as one month, three months, six months or twelve months, as shown at checkout or on your invoice.

3. Delivery of the Service

Mynt is a digital service. Nothing is shipped. Access to your plan starts when your payment is confirmed. We then begin onboarding: connecting your statement mailbox, mapping your outlets and importing your history. Onboarding usually completes within a few business days, but it depends on you connecting your mailbox, on the food-delivery platforms sending statements, and on the platforms' data.

A delay in onboarding that is caused by you, by your mailbox provider or by a food-delivery platform does not extend the 7-day request window in Section 5.1. It also does not make a Purchase refundable after Data Delivery.

4. Cancellation

4.1 How to cancel

You can cancel a subscription at any time from the billing controls in Mynt, where available, or by writing to contact@pyvot.in from your account's registered email address. App Store Purchases are cancelled in your Apple or Google account settings (see Section 7).

4.2 When cancellation takes effect

Cancellation stops the next renewal. It takes effect at the end of the Billing Period you have already paid for, and you keep access until then. To avoid the next charge, cancel at least twenty-four (24) hours before the renewal date. Cancelling does not end the current Billing Period early, and it does not create a refund or credit for the rest of that period, except as set out in Section 5.

4.3 Recurring payment mandates

If you pay through a recurring mandate, such as a card standing instruction, UPI AutoPay or an e-mandate, cancelling your Mynt subscription also cancels future debits under that mandate. You may also cancel the mandate with your bank or UPI app. Cancelling only the mandate stops future debits, but it does not cancel your subscription or pay any amount that is due. If a renewal payment then fails, we may restrict or suspend paid features under the Terms.

4.4 Removing outlets and downgrades

You may remove outlets or move to a smaller plan from your next Billing Period. Removing outlets or downgrading during a Billing Period does not create a refund or credit for that period.

4.5 After your plan ends

When a cancelled plan ends, paid features stop and we stop importing new statements. If you renew later, data import resumes from the renewal date onwards. We do not import or process data for any period you did not pay for. How long we keep your existing data, and how to have it deleted, is set out in the Privacy Policy and on the Data Deletion Request page.

5. Refunds for Website Purchases

5.1 Full refund before Data Delivery

You can get a full refund of a Website Purchase if all of the following are true:

1. you ask for the refund within seven (7) calendar days of the date your payment was confirmed;
2. Data Delivery has not happened on your account at any time before we receive your request; and
3. the Purchase is your first paid Purchase of a Mynt plan. Renewals, additional outlets bought after the first Purchase, and a new Purchase made after an earlier refund are not covered by this Section.

A full refund covers the whole amount you paid for that Purchase, including the GST charged on it. When the refund is approved, the Purchase is cancelled: the outlet licences and any AI tokens it gave are removed, onboarding stops, and access to paid features ends. A full refund under this Section is available once for each business, whatever the number of accounts, users or email addresses used.

5.2 No refund after Data Delivery

Once Data Delivery has happened, or once the 7-day window in Section 5.1 has passed, whichever is earlier, every Website Purchase is final and non-refundable, in full and in part. This includes subscription fees, outlet licences, additional outlets, onboarding or historical-data charges and add-ons. It applies whatever the reason, including:

• you stop using Mynt, use it less than you expected, or do not use some features;
• you cancel, downgrade, or remove outlets before the end of the Billing Period;
• a food-delivery platform does not send, delays, changes or corrects its statements, or a platform's own figures are incomplete or wrong;
• your mailbox is disconnected, its access is revoked, or it does not receive the platform's statements;
• you disagree with how the platform's figures are presented, grouped or calculated in Mynt; or
• your account is suspended or ended because you breached the Terms.

We do not give partial refunds or credits for unused time, unused outlets, or unused features.

5.3 AI token packs

AI token packs bought separately are credited to your account as soon as payment is confirmed, and are non-refundable once credited, except under Section 5.4. Tokens have no cash value and cannot be transferred, exchanged or redeemed for money.

5.4 Billing errors

Whatever else this Policy says, we refund in full:

• a duplicate charge for the same invoice or the same Billing Period;
• any amount charged above the price shown to you at checkout or on your invoice;
• a renewal charged after you cancelled in time under Section 4.2; and
• a payment taken from your account for an order that failed or was never confirmed, if your bank or Razorpay does not reverse it automatically.

Please tell us about a billing error within thirty (30) days of the charge.

5.5 If we discontinue the Service

If we permanently discontinue Mynt, or end your subscription for our convenience and not because of your breach, we will refund the fees you prepaid for the part of the current Billing Period after access ends, calculated day by day.

5.6 Free plans, trials and promotions

Free plans and trials involve no payment and so no refund. Discounted or promotional Purchases follow this Policy, and any refund is limited to the amount you actually paid.

6. How to request a refund

Email contact@pyvot.in from your account's registered email address with the subject “Refund request”, and include:

• the business name and the email address on the Mynt account;
• the invoice number or the Razorpay payment ID; and
• the reason for the request, and for a billing error, what went wrong.

We acknowledge requests within two (2) business days and give our decision within seven (7) business days of receiving all the information we need. For an approved refund, we start the refund within five (5) business days of approval, to the original payment method only, through Razorpay. Your bank or card issuer normally credits it within five to seven (5–7) business days after that; the exact time depends on them. Payments made by bank transfer are refunded to the account they came from. We do not refund in cash or to a different person or account.

All amounts are in Indian rupees. We do not pay interest on refunds, and we are not responsible for charges your bank or card issuer applies, such as foreign-exchange fees.

7. App Store and Google Play purchases

App Store Purchases are sold and billed by Apple or Google, not by us, and their terms govern payment, renewal, cancellation and refunds. We cannot cancel, refund or change an App Store Purchase.

• To cancel, manage the subscription in your Apple ID settings or in Google Play's subscriptions, on the account that made the purchase.
• To ask for a refund, use Apple's “Report a Problem” or Google Play's refund request, under their policies.

If Apple or Google refunds or reverses an App Store Purchase, we treat it as cancelled from the date of the refund. We remove the outlet licence it gave, and we remove any AI tokens it credited that you have not yet used. Tokens you have already used cannot be returned. Data imported before the refund is handled under the Privacy Policy.

8. Taxes and invoices

We issue a GST tax invoice for every Website Purchase. When we refund a Website Purchase, in full or in part, we issue a GST credit note for the amount refunded, including the tax on it, and the original invoice is adjusted accordingly. Where you have claimed input tax credit on the original invoice, you are responsible for reversing it as GST law requires.

9. Chargebacks and payment disputes

Please contact us before disputing a charge with your bank or card issuer; most issues are resolved faster that way. If you raise a chargeback or payment dispute for a Purchase that is non-refundable under this Policy, we will contest it and give your bank or card issuer the records of your Purchase, your acceptance of the Terms and this Policy, and Data Delivery. While a dispute is open we may suspend the paid features that the disputed payment covered. If the dispute is decided against us after Data Delivery, the amount reversed stays payable to us.

10. Your legal rights

Nothing in this Policy excludes or limits any right that applicable law gives you and that cannot be excluded or limited by agreement. If a court or authority finds any part of this Policy unenforceable, the rest of it still applies.

11. Changes to this Policy

We may update this Policy from time to time. The version on this page on the date of your Purchase applies to that Purchase. We will show the date of the latest change at the top of this page and, for significant changes, tell account owners by email or in Mynt before the change applies to their next renewal.

12. Contact

Pyvot Consultancy and Analytics Private Limited
3rd Floor, Unit 303, Arch Square, X2, Block EP & GP, Salt Lake, Sector V, North 24 Parganas, West Bengal 700091, India
GSTIN: 19AAPCP8327B1Z5
Email: contact@pyvot.in  |  Phone: +91 98366 66745

This Policy is governed by the laws of India, and disputes are subject to the jurisdiction set out in the Terms.